Mobile HR: The Future is Now

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The ADP research Institute has just completed a study called Employee Self-Service and Mobile HR Applications[1] The introduction to the study succinctly states:

“Fourteen years after the first BlackBerry® smartphone was introduced, six years after the first iPhone®, and just three years after the first iPad®, mobile access has become the ‘new normal’ for a rapidly growing number of people and organizations worldwide. In 2012, global mobile data traffic grew by an estimated 70 percent and average smartphone usage grew globally by 81 percent.[2] By the end of 2013, the number of mobile-connected devices is expected to exceed the number of people on earth.”

Mobile HR Makes Sense

Aside from the ubiquity of smartphone technology and the rise of “bring your own device” policies, there are a number of good reasons why it makes sense for companies to adopt mobile technology for HR (and other) business functions. Reasons cited in the study include:

Convenience: Mobile applications reduce the need to access a desktop computer, replace manual paperwork with convenient mobile applications and provide immediate access to information that previously meant calling or emailing HR with questions and then waiting for a response. With mobile access, employees can update HR information when and where they want.

Speed: Mobile applications enable real-time decision-making and rapid turnaround, without the need for time-consuming paperwork or access to a desktop computer.

Productivity: Increased convenience and speed means employees spend less time managing HR issues, and the HR department spends less time handling employee requests and questions. This allows everyone to focus on value generating activity.

Accuracy: Interactive mobile HR applications, such as time entry and vacation requests, are generally automated, step-by-step processes that help reduce the chance of human error.

Expectations/Engagement: Today’s (and tomorrow’s) workforce appreciate and respect an organization that makes their job easier with mobile technology. Surveys have shown that mobile HR applications increase workforce satisfaction.[3]

New Employees Expect Mobile HR

While this study shows that mobile usage is higher in occupations where access to a desktop computer is less readily available (e.g. construction and transportation versus insurance and finance), it also shows that usage across all industries is growing. As new entrants to the workforce exert a growing influence, mobile HR applications will soon become an expectation for a generation that is increasingly more comfortable with a mobile device than a traditional computer.[4]

Current Employees Adopt Mobile HR

Aside from Mobile’s obvious importance to future employees, one of the most important findings that emerged from the research is the fact that mobile access to HR information garnered 60 percent more engagement than traditional web access among current employees[5]. When it comes to HR technology and employee self-service, adoption and engagement are critical to a successful implementation—and to achieving the productivity and quality improvements the technology investment was designed to deliver. HCM technology is a game changer for HR and, fast on its heels; mobile access is shaping up to be a clear game changer for HCM technology.

 

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Three Lessons HCM Can Learn from ERP

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Wikimedia Commons, cucodevenegas, Creative Commons Attribution-Share Alike 3.0 Unported license Over the past few years, gamification, the idea of using gaming elements in a business setting to help achieve a wide range of business goals, has gained popularity. In the realm of HR, this trend has some pretty significant implications. While it may be greatly beneficial to incorporate elements from game design into, for example, eLearning applications, it’s important to distinguish between adding specific game design elements that draw on the psychology of motivation and simply turning required work into a game. When they are thoughtfully implemented, game design …

HR Technology and the Remote Worker

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With the growth of the knowledge economy, technology has become an enabler to the growing phenomenon of telecommuters or remote workers. From electronic time cards to video conferencing and GoogleDocs, the technological tools for connecting with and managing employees in the field abound. Creating effective virtual teams, however, involves a lot more than providing cool technologies and a good broadband connection. Remote workers face a number of challenges as do the companies that employ them. Both structured and ad hoc communication with remote employees, for example, becomes critical. Supporting an awareness of the company’s vision and mission can …

Can HR Technology Help Engage Employees?

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An actively engaged workforce is essential to business success, and fostering it is a core pursuit of human resource professionals. We struggle with questions like: Do employees come to work motivated? Do they work efficiently and independently? Are they prepared to grow from their successes…and their failures? And increasingly these days …Can technology help? There is mounting evidence that it can. Workplace technologies that allow employees to interact and function in ways they are most familiar with contribute to overall workplace satisfaction. Self-service, for example, topped the list of employee benefits in a survey conducted in 2010 by …

PRISM’s Impact on Businesses and HR

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The news media and Internet have been sizzling ever since last week’s revelation by The Guardian and The Washington Post that the U.S. National Security Agency (NSA) has been tracking data from many U.S. phone calls as well as much of the world’s Internet traffic. Amid retractions, corrections, denials, international concern, non-comments, and accusations galore, parsing through the implications of what exactly has been going on in both the secretive Foreign Intelligence Surveillance Act (FISA) court system and the NSA’s “PRISM” program is an important and ongoing conversation for civil …

4 Social HR Predictions for 2013

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Originally posted to TLNT.com on December 17th. Joseph Fung is co-founder and CEO of TribeHR, pioneer of the industry’s first social HR platform and headquartered in Boston and Waterloo, Ontario. Connect with him at info@tribehr.com. ‘Tis the season for decking the halls and finalizing 2013 budgets. As you and your company crunch the figures for the year ahead, there’s something that can dramatically alter your bottom line to get on your radar: Social HR. Over the coming months and years, businesses that don’t embrace social HR will not only struggle to retain employees but companies …

Dos and Don’ts for Using Big Data HR

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Big Data has become the latest buzzword to hit the HR world. Experts say it’s going to revolutionize business. But what is big data? Can it really change the way human resources works? What can you expect from it? Are there risks? What Big Data Is, and Why It’s Invading HR In short, big data is any type of analytical software program that can track and analyze small actions on a large scale. At such scales, conventional statistical programs do not have the computing power to draw valuable conclusions in short time scales. For HR, big data represents …

How to Engage the Time Tracker Slacker

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In a wide variety of industries, tracking how employees spend time is important for a wide variety of reasons. Something is wrong if your full-time employee’s time tracking looks like this. For example, organizations that bill their clients on an hourly basis—law and consulting firms—have to be very careful about tracking all of their time, or their billing will be inaccurate. Nonprofits and service organizations whose funding is tied to specific tasks also have to be careful to closely monitor where they dedicate their resources, and nearly every other type of business could benefit from knowing where …

Using Tech to Help Workers Break Down Barriers

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Technology is the lifeblood of business and commerce, running entire organizations and keeping employees in touch with one another in real-time, every day. Digital connections in particular are vital in the workplace, as they prevent common problems like verbal miscommunications and lost paperwork. Aside from their valiant ability to transcend mumbling and papercuts, tech-enabled connections also quickly get your workforce on the same page for projects, campaigns, and other goals. Making friends at the office is a daunting prospect, but an important one for new employees. A recent studyfound that morale and productivity increased up to 25% when regular groups formed …

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