Internalizing the HR news for the week ending July 5th, 2013:
Focus on the Frontline
Empowering staff is no easy task, especially in a customer service role. Working in a fast-paced environment while dealing with irritable customers often makes it hard for representatives to stay enthusiastic. Here are some tips from Harvard Business Review on empowering customer service employees:
Get Started: Connect the front line to the customer strategy.
Empower Your Workforce: Teach people to think for themselves.
Experiment to Implement: Grant front line workers latitude to experiment.
Eliminate the Barriers: Smash your hierarchies.
Invest in Your Frontline: Allocate budget space towards it.
Many employees start off on the frontlines as customer service representatives, and are then given the opportunity to grow with the company. This week Harvard Business Review also offered up some tips on “How to Ace an Internal Interview” for people in that position.
Many people aren’t comfortable telling their current manager that they’re applying for other roles, but middle management will find out eventually. That’s why it’s important for HR to be clear that growth within the company is encouraged, and to accept internal references.
At the same time, make sure to be clear with internal applicants that just because they know the culture, it doesn’t mean the job is theirs. Always treat hiring as a competitive process, or you won’t get the best person for the job.
When the cat’s away the mice will play…
Getting work done without a boss breathing down your neck has its upsides. In a recent article for Forbes, Jacquelyn Smith touches on ways to be productive despite your manager’s absence.
With new technology, managers don’t have to be in the office with their employees at all times. So for employees, it’s important to have opportunities to communicate with management even when they’re not at hand. When working independently, staying organized is essential to battle becoming overwhelmed.
Creativity is the key to innovation and problem solving. Business Insider highlights some of the many ways that managers can help improve the flow of ideas in the workplace.
Firstly, employees must be made aware that their ideas will be considered. Upper management should create an environment where good ideas are allowed to flourish. If an idea is used, then the employee should be recognized and rewarded to promote more innovations across the team.
Having a diverse team brainstorm together allows people with different expertise (maybe even from different departments) to work on big-picture problems together. Provide every employee with an open workspace that helps them blossom creatively.
All the positives of the HR news for the week ending June 28th, 2013:
Recess Without Stress
Leave time is a big part of keeping your team happy. This week Forbes highlights the importance of planning employee vacations at the right times. Time-off is best when scheduled away from any important company dates or product releases.
When it’s time for an employee to be away, managers and co-workers should be prepared, and auto-responders configured properly. Make sure to also clearly define when and how the absent employee can be contacted on their mobile phone. Rest and recuperation is the
Investigating the HR news for the week ending June 23rd, 2013:
How do you hire the best candidates?
Asking questions is the first step to solving most problems. When it comes to hiring, asking and listening will help you determine which candidate is the best fit. In an article on best hiring practices this week for Inc., Jeff Haden requests that we ask these three behaviour-related questions:
What do you know about our business and industry?
How did you come to learn that what we do is important to our clients?
What is your favorite aspect of our business, and
Interpreting the HR news for the week ending June 14th, 2013:
Pillars of Stability
Our friends at OpenView have a culture of collaboration based on three principles, which are discussed in a new article on their blog. Adopting the scrum methodology, addressing the “five dysfunctions of a team,” and encouraging employees to bring their “best self” to the table, all help them focus on what matters to them as a company.
Businesses that stress their shared values, team dynamics, and positive outlooks are better able to work together to solve problems. That’s news that never
Filtering through the HR news for the week ending June 7th, 2013:
For new graduates, the competition to find a dream job straight out of college is fierce. Many seek the perfect role while they get by via a retail or entry-level position in the meantime. This week Fast Company discussed the importance of balancing a great cover letter and resume with “soft skills.”
With the increasing focus on company culture, for many businesses it makes sense to hire someone based on personality fit, then provide more in-depth training to fill in specific skill gaps. Volunteer or
Concentrating on the HR news for the week ending May 31st, 2013:
With summer looming and the prospect of many employees’ scheduled vacations, distractions are on the rise too. The sun is shining and the office may not seem as rewarding of an environment in comparison. To keep your employees focused during this time of year, executives and managers need to stay on task as well. Forbes touches on the habits of company leaders and how they affect the work ethic of their employees.
If managers have a laid back attitude during the summer, or lower
Climbing through the HR news for the week ending May 26th, 2013:
Becoming aware of growth opportunities
In order to advance their career, employees need first to determine where they want to be in the future. It's easy to claim dissatisfaction in a current role, but to make the shift towards advancement you need a “promotion focus” says Heidi Grant Halvorson for an article in the Harvard Business Review. The mindset that goes along with having a this focus lends itself to recognizing innovative opportunities for advancement. Help employees to recognize the opportunities that are available to them
Tiptoe-ing through the HR news for the week ending April 26th, 2013:
Quit being so efficient
Employees at every company hope to find success in their careers—who doesn’t? Once those pesky butterflies from the first few weeks of a new job go away and employees get settled into the daily routine, they’re able to get into a groove and handle their responsibilities with ever-increasing speed and precision. But this comfortable pattern, Inc. taught us this week, may not always be the most conducive to success.
Employees often get caught up in the pursuit of
Pioneering through the HR news for the week ending April 12, 2013.
Ahead of the Past
We all dream of second chances—the opportunity to travel back in time armed with the knowledge we have now and the will to do things differently. This is especially relevant when it comes to our careers. An article in Forbes this week reflected on such a sentiment, offering advice to the twenty-somethings in today’s workplace.
Find a trusty mentor within your organization, the author advises, who can keep you on track at work in spite of the many distractions that will come
A breakdown of the HR news for the week ending April 5, 2013:
How you Choose to Manage Job Candidates
If there’s one mantra we’ve all experienced first-hand, it’s this: no one is perfect. We all make mistakes big and small. But when you’re a hiring manager, those mistakes can feel a little bit bigger.
Finding quality new employees is crucial to your business' long-term success, not to mention the fact that a person’s livelihood is at stake. This week, TLNT breaks down the top ten mistakes hiring mangers make when searching