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Stories from the beta: How a small company can use TribeHR

This is the first post in a series of stories about our clients that have had the most success with TribeHR!

TribeHR is for a small design shop with only 12 employees that wants to document process, culture, and highlight staff achievements. With some positions turning over regularly, TribeHR can also help with on-boarding process offering an easy way to move applicants to employees in the system and provide those new employees easy access to orientation information and company forms.

Favorite features

  • Resources tab: under this section upload information about the company, PDF or Word Document forms that new employees need to read and/or fill out, and other relevant information. Employees can acknowledge they have read the documents and a manager can see who has read the documents and who hasn’t.
  • Public job site: using the public job site one can easily collect resumes, comment on them, and transition successful applicants from the application section to an employee. TribeHR can also keep notes on applicants in the applicant archive for quick reference if a position opens up and the position needs to be filled quickly.
  • Employee profiles: using the notes section highlight staff members accomplishments and share them with everyone on the team.

With all the other easy to use features in TribeHR, a small company can save time and easily engage staff in other ways to help them grow and achieve the organizations goals along with their own.

Posted in Best Practices, Beta, Stories | Tagged | 1 Comment

Updated pricing, new features, and some fixes

We have been really busy working on getting TribeHR ready to go for the end of May. The following is a list of changes that we have already deployed:

  • Improved Vacation Types – you can now highlight vacation types with different colours.
  • Improved Calendar – you can see the different colours for vacation types, and you can filter for different types.
  • User Invitation – you can now invite a user, rather than filling out all their details. We believe this change will make it a lot easier for people to just start using TribeHR as they don’t have to put in a lot of details at the start.
  • Various UX tweaks – some improvements to where we link and don’t link to jobs, job titles, etc. More helpful hints around profiles and departments. These are primarily due to user feedback.

As always we want to hear what our users think. If you haven’t do so already, sign up for the beta and start using it today! We are on track to end our free trial and head out of beta by the end of May. We will always be free for organizations that are only up to 5 people. Speaking of pricing though…

We tweaked our pricing too!

We’ve had feedback from a number of people comment that our pricing is “odd” (there’s a jump in per-user cost between our Tall and Grande pricing). This was originally to deal with our expected higher support costs for larger installations. To address this we’re going to be separating out the support costs, and trying to standardize the pricing a bit more, so it follows a closer-to-linear pricing scheme at roughly $2 per user per month.

Our pricing will now be:

  • Free: up to 5 employees
  • $19 up to 15 employees
  • $49 up to 25 employees
  • $99 up to 50 employees
  • $199 up to 100 employees
  • $399 for unlimited

We have some big plans for TribeHR. Coming out of Beta with our first version is just the start! Can’t wait to talk more about our big plans.

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TribeHR cracks Top 20 in local start ups list!

Tribe HR has cracked the top 20 of TechVibes PEER 1 Kitchener-Waterloo Startup Index for May 2010 ranking in at number 18. Tech Vibes provides ranks of listing of local start ups in communities across North America. The index is based on the average of Alexa and Compete rankings, two leading web traffic data sites. The criteria for companies to appear on the list: – Located within Kitchener-Waterloo – Less than five years old – Not a public company – Is a tech company (either hardware, software, web application/service, or mobile). Click here to see the list http://www.techvibes.com/blog/peer-1-kitchener-waterloo-startup-index-may-2010

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Recent Update Roundup

Here is a quick highlight of some of the patches and new features that we’ve added to your Tribe websites over the last week:

  • Managers now have access to reports covering their employees
  • When submitting a vacation request, the number of days off is now automatically calculated and suggested for you
  • Custom profile pictures (upgrade from Gravatar support)
  • Improved vacation/sick time workflow

We’re also hard at work smoothing out more rough edges, and over the next few days you can expect to see upgrades to the Org Chart functionality, in addition to more Vacation Calendar enhancements.

As always, your feedback is important, so please take the time to send us any suggestions or ideas you may have!

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Public Beta Is Open

It has been an exciting few weeks! We’ve been sanding off corners and smoothing off edges, and now we’re happy to launch Tribe to a Public Beta! For those of you who have been waiting – thanks again for your patience as we put together a solid beta for you. If you haven’t yet had the chance to create your own HR website, you can do so now here:

And yes, our Beta is still Free. Anyone that signs up for the Beta will have access to any level for free until May 31, 2010, at which point our pricing plans will kick in. Of course, you’re more than welcome to sign up for your subscription before then, but you still won’t be charged until May 31. We hope you like free. :)

In terms of development, some of the exciting recent features that have been included in this latest update include:

While we’ll be focusing our energy on making sure we can respond quickly to our new beta users, we’re also ramping up our development on a few new features that are getting us pretty excited. Over the next few months, keep your eyes open for new options for creating Job Descriptions, improved Applicant Tracking and Automated Reminders!

Again, thanks for your patience, and welcome to a world of Friction-Free HR Management!

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Vacation Time for New and Existing Employees

This post is as much about announcing a neat new feature, as it is about helping out with two work-flows that may seem unfamiliar to some users. To set the stage, in order to generate the reports our users want to use, we help them not just the current vacation days for their staff, but also historic data as well. Technically speaking, every time someone earns or uses vacation time we store a transaction in our database. If you ever get stuck, you can always edit this transaction ledger directly – but we’ll get to that later. First off, let’s begin with the setup.

Setting Up Vacation & Sick Time Tracking

The first thing that you should do, as an administrator, is make sure you set up all of the appropriate types of time off for your organization. We’ve added “Vacation” and “Sick” time for you, but some people will also track “Personal” or “Training” time as well. To change your time off options:

  1. Click on the “Setup” from the menu, which will open up your Setup => Customizations area
  2. Click on “Types of Time Off” from the customization options on the right
  3. Edit, Add, or Delete types from this list

Note: On the Tribe dashboard, users see the number of vacation days they have left; you can change which type of time off is shown on the home page from the Setup => Customize page, under “Vacation and Sick Days”.

Adding Vacation Time for Existing Employees

The best place to change how much vacation time an employee has every year is from their details page. To get there, click on “People” from the menu, then click on the employee’s name. From that page, click on “Edit User’s Time Off” just below their profile picture. This will pull up the list of vacation and sick allotments they get every year. If you click on the allotment, you can change how much they get in a year and how much they can carry-over at year’s end.

If you’d like to change the amount of vacation or sick time that an employee has on their account (e.g. they forgot to record some vacation time or you’re giving them a one-time bonus) then the best place to that is the Time Off Ledger (“Setup” => “Time Off Ledger”).

Editing the Time Off Ledger is a lot like a bookkeeping process. Each time someone earns new vacation, a Credit is added to their account. Each time someone uses (or loses) vacation time, a Debit is taken from their account. The same applies to any other types of time off that you track (e.g. Sick or Personal time).

To add a transaction, click the “Record a New Transaction” button at the bottom of the page. Choose which type of time off, the user, and how much to adjust their account by. Clicking “Submit” will immediately apply the transaction to their account. Don’t worry – you can always come back later to edit the transaction.

Note: It’s quite common to find that you have to add a transaction to each person’s account when you first start tracking time off using Tribe. This is generally part of the setup period, and doesn’t need to be done any more beyond the initial configuration.

Adding Vacation Time for New Employees

Previously, setting up Vacation Time for a new employee was just like doing it for an existing employee: you’d first add the employee, then record a transaction. However, today we released a new tool to help you do it as part of the employee setup process.

Generally, it’s still best to configure your default settings first, (see Setting Up Vacation & Sick Time Tracking above) but after that you can rely on the “Add a new employee” screen to and avoid the Ledger going forward. To add a new employee, click on “People” from the menu, then “Add new employee”. On this page, under “Compensation”, you’ll see a new link: “Set Employees Vacation/Sick Time”. Clicking this link will reveal the fields necessary to specify the annual allotment of and the carry-over for each type. It also provides a field for the existing balance for the employee. Depending on whether you enter a positive or negative number, it will add a credit or debit accordingly.

For example, if all of your employees get 2 weeks vacation a year (typical 5-day work week) and can carry over 1 week per year, you’ll want to enter “10.0″ under “Annual Vacation Days” and “5.0″ under “Max Carry Over”. If the employee you’re adding has already earned 5 days of their time (let’s imagine it’s 1/2 way through the year) and they’ve already taken 4 days vacation, then their Current Balance is “1.0″.

Again, don’t worry – you can always dip into the Time Off Ledger to make changes to their account.

Note: Time Off accrual happens on the first of each month. When you’re calculating the current balance, be sure to remember that your employees will have already earned part of their annual allotment.

So there you have it – managing and setting Vacation Time for new and existing employees. If you have any questions about the above steps, please post a comment here, or on our Get Satisfaction User Community.

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Automated Org Charts

Today we just pushed live an exciting new feature: Automated Organization Charts.

Under “Positions” you’ll find a new menu option, “Org Chart”, where you can find an automatically-generated organization chart built with Google’s data visualization libraries.  What’s most exciting about this new feature, though, is the “Reorganize” tool that’s included: you can now restructure your organization right from within the org chart view.

To make a change to your organization structure, simply log in as an Administrator and follow these steps:

  1. Click the “Reorganize” link
  2. Click on the employee whose branch of the chart you would like to move
  3. Click on the new manager for that branch
  4. Repeat steps 3 and 4 as many times as you want
  5. Click “Save Changes”
  6. Show off your exciting new Org Chart to your friends and family!

Step 6 above is optional, but this new feature is so much fun that we’re sure you’ll want to share it’s coolness around.

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Another Great Week of Updates

This has been another great week for updates, with two significant features taking a big step forward, and a myriad of small user interface changes.

Alpha REST + OAuth API

The biggest news we have to share, is that the alpha version of our REST API is out, and it’s supported by a full OAuth implmentation, so you can properly authorize your development projects against our user database. Although the API is still in the early stages of development, we’ve begun rolling out some preliminary documentation on our support pages, and of course suggestions and feedback are welcome!

Embed Your Job Site

If you’re logged into Tribe, under the Setup area you’ll see some new options for your Job Site – you can now embed the job site (sans the surrounding layout) into your own web page with a few lines of JavaScript. You can change the dimensions of the embedded code in addition to including your own CSS. So, for those of you that would rather not direct visitors to a third-party website for your resume collection, there’s no longer any need.

User Interface Changes

As always, we’re rolling out small improvements to the user interface as we encounter them, so here’s a short list of some of the changes

  • Username and password fields are now set to have autocomplete=”off”
  • New users are by default “Employees” as opposed to “Admins”
  • New sorting interface for Departments and Custom Fields
  • Improved hiring workflow
  • Improved validation for adding an applicant to a job
  • Full SQL data export is now available to admins
  • New Log management interface

So there you have it – a busy, busy week! Enjoy!

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Updated Workflows, Bug Fixes

Last night we released a minor upgrade to our private beta sites, that included some much-needed bug-fixes as well as two new workflows: Time Off Management, and Site Customization.

Time Off Management

When viewing an employee’s profile, the new Time Off link brings you to a section where you can alternate between the three views (Allocated Time Off, Requests for Time Off, and Time Off Transactions) for that employee. Similarly, if you click on”My Preferences you’ll see a new option for”My Time Off where you can explore the same three views for your self.

If you’re a manager or an administrator, you’ll also see 2 new options in the Reports area of Tribe: Time Off Allocations gives you a summary of the different limits available to each employee, and Time Off Report allows you to generate a custom report of time off, filtered by employee or time off type.

Finally, for the administrators, there’s a new option in the Admin area – Time Off Ledger, which lets you review, modify, delete or add transactions to an individuals different time off accounts. For example, if an employee used vacation time, but didn’t submit it through the system, you can debit their vacation account the appropriate number of days. Alternatively, if an employee had vacation time approved, and didn’t get to use it all, you can modify the transaction to reduce the number of days they actually took off.

Admin Customization

For those that spent a lot of time tweaking their Tribe setup, this workflow change should be a welcome modification. We’ve streamlined the Admin area of Tribe down to three top-level groupings (Customization, Time Off Ledger, and Upgrade) and under Customization we’ve grouped all the options you’ll want to review as part of your setup. For most of you, you won’t need to come back to the Customization options very often, but in case you’re interested, here is the full list of Customization options:

  • General Settings (like company name)
  • Tracked Skills & Competencies
  • File Types for Users
  • Custom Fields for Employee Records
  • Department Listing
  • Types of Time Off
  • Review Templates

Bug Fixes

And finally, as I mentioned above, we have several bug fixes that were released:

  • Department sorting in the admin and job descriptions area properly adheres to the “order” settings
  • Validation has been corrected for the form used for submitting vacation requests
  • Display bug on the staff listing page, after you have deleted a user
  • Uploaded files are properly removed when deleting a user
  • Field descriptions when defining types of time off have been clarified/enhanced

As always, if you encounter any issues or new ideas – please drop us a line using the Feedback tab on the left.

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Writing a killer job description

When hiring a new staff member or reviewing an existing position, it’s easy to side-track your job description by focusing on what would make a perfect employee; excitement about a new hire leads us to focus on skills and abilities, and a job description can easily devolve into just a shopping list.

So how do we avoid this? How do we write a killer job description?

First, keep in mind that, the purpose of your job description is less about defining the characteristics of the employee, and more about identifying the activities and responsibilities associated with a particular job as well as the factors by which performance will be evaluated.

Second, keep in mind the motivations of the employee and the manager. From an employee’s perspective, a great job description provides the parameters of their role and a framework of expectations for the position. Since role ambiguity and unclear expectations are often identified by employees as a leading source of workplace stress and dissatisfaction, developing good job descriptions is worth the effort.  From the employer’s perspective, it is next to impossible to provide effective feedback or conduct a valid performance review if an employee’s job description does not reflect the actual job; a great job description provides guidance for the ongoing performance management and goal setting activities.

Third, determine what information you want to include in your job descriptions. Typically, you will include (at least) the seven following elements:

  1. Job or position title
  2. A position summary or overview that briefly describes the primary function and purpose of position.
  3. A list of functions/activities/duties and responsibilities of the position
  4. A list of required skills, knowledge, and abilities
  5. An indication of required education, experience and any regulatory requirements
  6. A description of the physical demands of the job
  7. A description of the work environment and/or working conditions

Some additional elements you may want to include (as applicable) are:

  • The department the position is part of
  • The supervisor (by name or position) that this position reports to
  • Priorities and/or approximate percent of time allocated to the functions, activities, duties and responsibilities identified
  • Additional factors that will be considered in performance evaluations
  • An organizational chart that shows where the position fits in the big picture
  • Salary band or range associated with the position
  • Nature of the position (eg. contract, part-time, full-time, union, non-union, temporary, etc.)
  • Number of direct reports
  • Budgetary responsibility
  • Geographic location and expected travel

Once you know what information you want to include in your job description, set that as a standard across the organization so that all positions are defined using the same parameters (even if some are left blank for certain positions).

Fourth and finally, get input from the right people. As much as possible, when creating your job description, include input from people who do (or have done) the job you are describing to ensure an accurate reflection of the actual position. Similarly, get input from supervisors and managers who will be evaluating the position to make sure their requirements and priorities are reflected in the job description.

By following these steps,  you’ll have little trouble pulling together great job descriptions for new and existing roles. If following these process for your company’s existing roles seems a little daunting, start with just a single role. A great job description fills a key function for both the employer and the employee by providing clarity, setting expectations, and creating a shared understanding of the role for evaluation and employee development.

Posted in Best Practices | Tagged , | 1 Comment
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